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Spa Desk Receptionist

Location
Victor, Idaho
Job Type
Permanent
Posted
8 Sep 2022

Company Background and Culture

Bronze Buffalo Lodge & Spa is a popular destination for families and thrill seekers alike to explore access to Yellowstone and Grand Teton National Park, fantastic skiing, proximity to popular fishing and hiking spots, and even onsite heli-skiing. The 780-acre site offers luxury suites, lodge rooms and cabins with fantastic mountain views, world-class golf courses, and our full-service Stillwater's Spa.

What sets Bronze Buffalo Ranch apart from other travel and property management companies is both our commitment to customer service and our dedication to the guest experience. We pride ourselves in going above and beyond to create the best possible vacation for every one of our guests.

Job Purpose

As the Spa Receptionist, you will serve as a representative of Bronze Buffalo Lodge and the entire Bronze Buffalo Ranch by providing an exceptional level of service to our clientele, displaying a commitment to a high level of customer service and strive to exceed guest expectations.

Responsibilities

  • Work closely with the management team to provide exceptional customer service that strives to exceed guest expectations and optimize guest relations.
  • Answer phones and greet clients in a professional, polite and informative manner
  • Inform staff of their client arrivals
  • Check-in and out clients using the computer
  • Promote and sell retail products
  • Keep spa lobby, locker rooms and relaxation room clean, supplies filled, removing soiled laundry from locker room
  • Ensure behavior / personal appearance is professional and clean at all times
  • Show courtesy and discretion when handling guest needs and specific assigned tasks
  • Orient guests upon check-in to all spa offerings and make suggestions on how guests could elevate their spa experience
  • Stay up to date on all client appointments; anticipating delays to determine if rescheduling is necessary
  • Answer incoming calls and calling to confirm appointments
  • Continuously look for ways to make work flow more efficient
  • Maintain and encourage excellent communication with all staff and management

    Qualifications

    • 2+ years of customer service-related
    • Spa services experience a plus
    • Friendly demeanor and positive
    • Ability to exercise good judgement and sound decision making
    • Excellent communication skills both written and verbal
    • Strong organizational skills
    • Ability to multi-task
    • Strong computer knowledge and proficiency with a wide range of office equipment necessary
    • Knowledge of the Teton Valley and Greater Yellowstone region a plus

    Hours of Work

    Must be flexible and willing to work weekends and Holidays.

    Necessary Skills and or Education

    He or she should possess the personal skills necessary to represent Teton Springs Lodge & Spa in a professional manner whenever interfacing with guests, owners, and industry peers. Including but not limited to taking detailed information and replying to it, and deescalating owner and guest complaints with support from management to a mutually acceptable outcome. Typing and computer skills are required which will allow him or her to efficiently communicate with guests, fellow employees, and industry peers. Computer skills will include a working knowledge of Microsoft Word, Excel, and Outlook. Lifting of heavy packages, laundry (upwards of 50 lbs.) and certain physical exertion may be required in the daily duties.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, sit, walk, use hands to finger, handle or feel with hands and arms. This position will require walking for periods throughout the day on uneven surfaces or across company property and into homes. The employee may have to reach above shoulder height or below the waist or lift as required to file or store materials throughout the day. Proper lifting techniques are required. The individual must be able to lift 50 lbs. and use proper lifting techniques. Lifting items include but are not limited to heavy packages, letters, boxes, mail, etc.

    Bronze Buffalo Lodge & Spa is an Equal Opportunity Employer.



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Details

  • Job Reference: 706682706-2
  • Date Posted: 8 September 2022
  • Recruiter: Bronze Buffalo Ranch at Teton Springs
  • Location: Victor, Idaho
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent