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Customer Care Representative

Location
Trenton, New Jersey
Job Type
Permanent
Posted
8 Sep 2022

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Care Representative available onsite in Hamilton, NJ

WORK ONSITE

Payrate: $18.00

Monday - Friday, between the hours of 8:00 AM - 5:00 PM.

About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Join Us

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

We offer Excellent Training, Career Opportunities, a Great Culture, and Great

Benefits!

From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.

About the Role

The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.

  • Inbound Call Center - The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
  • Answers questions on various issues such as child support payments history and account histories.
  • Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
  • Gathers information, research/resolves inquiries, and appropriately documents customer calls.
  • Ability to read and interpret documents on file.
  • Understand and retain a large amount of information.
  • Associate should have the skills to answer and respond professionally to escalate calls, should they arise.
  • Communicates appropriate options for resolution in a timely manner
  • Review's the customer needs and informs customers of services and resources available to them.
  • Maintains adherence (attendance, punctuality, use of AUX time).
  • Maintain and adhere to Client Guidelines regarding Confidentiality of the cases and documents reviewed.
  • All other duties as assigned

Requirements

  • High School diploma or GED
  • Bilingual a Plus
  • A minimum of 1-year call center experience in telephone customer service or related experience
  • Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard.
  • Excellent communication and listening skills
  • Computer literacy and ability to use multiple programs
  • Attention to detail and problem solving
  • Typing Minimum of 35 WPM
  • Successful completion of Call Center Service Skills testing and Typing test. Typing test must be completed on a computer with a standard keyboard.

COMMUTING ACCESS:

  • Conveniently located across from the Hamilton Transit Station.

Working for you

  • $18.00 per hour pay rate (bi-weekly pay)
  • Paid Training
  • Full-time schedule (40 hrs. a week)
  • Career Growth Opportunities
  • Full Benefit Options

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent's ADAAA Accommodation Policy .

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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Details

  • Job Reference: 706665317-2
  • Date Posted: 8 September 2022
  • Recruiter: Conduent
  • Location: Trenton, New Jersey
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent